Terms and Conditions of Service at Wira Water Sports Bali

Welcome to Wira Water Sports Bali/Wira Tour Bali, your go-to destination for an array of exhilarating activities such as Tanjung Benoa watersport, Bali rafting, and various other holiday adventures. We kindly request that you thoroughly read our “Terms and Conditions of Wira Water Sports Bali” before placing an order. Please contact our team if you need further information or have any inquiries regarding our terms.

All Activities Bookings Subject to Wira Water Sports Bali Terms and Conditions

By submitting your booking to us, you affirm that you have the authority to make the reservation for yourself or on behalf of your party. You also agree that the booking is subject to these Terms and Conditions.

Please review your confirmation details carefully and promptly to ensure they accurately reflect your requested booking.

If you find any discrepancies or need to make alterations:

• For courses/events scheduled within 14 days of the Booking Confirmation issuance, you must notify us of any discrepancies or changes within 24 hours.
• For all other cases, please notify us when you receive the booking confirmation.

Wira Water Sports Bali Booking Guide: Essential Terms and Conditions to Know

Below are the policies, terms, and conditions that govern all activity bookings through Wira Water Sports Bali/Wira Tour Bali:

Order Process: Steps and Requirements

• These terms and conditions apply to all bookings customers place through Wira Water Sports Bali/Wira Tour Bali. Whether directly or indirectly, including orders made on behalf of another party, company, organization, or group.
• By placing your order, you confirm that you have the authority to do so. Also, you and all involved parties accept these terms and conditions.
• A customer’s order becomes effective and binding once they place it through any communication medium. Such as telephone, SMS, email, chat, social media, or other channels, and confirm the accuracy of the provided information.
• Customers must notify us promptly of any changes to relevant information.
• To ensure availability, customers must make reservations for each activity at least 2 days before the scheduled activity date.
• We reserve the right to decline a booking if the number of participants does not meet the specified minimum for each activity.

Details of Activities and Products at Wira Water Sport

• Customers acknowledge and accept that the quality of services and products received depends on the activity providers who partner with Wira Water Sports Bali/Wira Tour Bali, either directly or indirectly.
• As a marketing agent for tourism activities in Bali, we are not the direct providers of activities that customers book.
• You can find information regarding the duration of each activity on the specific page for each activity on our website.

Explore tips for selecting and purchasing affordable and enjoyable water sports activity packages in Bali.

Information on Prices and Age Requirements for Participants

• The prices displayed on our website apply only to International Visitors.
• All prices on our website are in Indonesian Rupiah (IDR) and USD.
• The course/event company will convert payments into other currencies based on the exchange rate on the day of the activity.
• The age limits for each activity are specified on the respective page for each activity.
• We offer exclusive discounts (“our prices” or “online prices”) to customers who book through Wira Water Sports Bali/Wira Tour Bali.
• Prices are subject to change at any time without prior notice. However, once you make your booking and receive the Booking Confirmation from us, the price of your course/event will remain fixed, with no subsequent changes.
• Prices include necessary equipment and safety gear for activities. Any added activities or services excluded from the original booking may incur additional charges.

Insurance

• Travel Insurance: We strongly recommend that clients secure travel insurance to protect their investment in case of unexpected circumstances.
• Accident Expenses Insurance: The course/event companies we collaborate with provide accident expense insurance. Each company has its terms and conditions for this insurance.
• Liability of Wira Water Sports Bali: As agents, Wira Water Sports Bali is not responsible for lost personal belongings during the course/event. We do not provide personal accident insurance for clients, employees of course/event companies, or equipment.
• Included Insurance: Activity prices include coverage for personal accidents during the activity provided by the operator.
• Claims: Wira Water Sports Bali/Wira Tour Bali is not liable for any claims related to accident insurance that may arise from customers or activity participants.

For more information on insurance and its terms, please check the specific terms the activity or event organizer provides.

Complaints and Resolution

• Duty Manager Availability: Each course/event company we collaborate with has a designated Duty Manager available to handle any concerns or issues during your activity.
• Immediate Reporting: To ensure a swift resolution, we encourage you to raise concerns or questions with the Duty Manager during your course or activity. This allows us to address and resolve issues promptly.

We value your feedback and commit to ensuring you have a positive experience during your activities with us.

Booking Alterations and Order Change Policy

If you wish to alter your course/event or order in any way after receiving your payment, we will do our best to accommodate your request. However, please note that changes are not always possible or guaranteed.

• Modification Requests: Your party’s lead name must make any request for changes in writing via email. The customer is responsible for any additional costs and expenses incurred in altering.
• Transfer of Booking: If you or any party member cannot proceed with the course/event, you may transfer the booking to an alternate person, provided they meet all the conditions applicable to the original booking. We must receive your request at least two days before the commencement of the course/event.
• Re-booking: We will treat significant alterations to the booking within four days of the commencement date (such as a change of day or a decrease in group size) as a re-booking.
• Adding Participants: Customers wishing to add to a party after the initial booking can do so only if sufficient places are available. You should contact us first to check availability.
• Price Adjustments: The price of your course/event may increase or decrease to reflect the changes you requested. However, a reduction in the number of attendees will not necessarily result in a discount on the booking price.
• Water Sports Bali Specific: For Water Sports Bali activities, any changes to the booking that involve altering the type of activity, the number of participants, or the date of the activity may require a reassessment of the booking price and availability. Additional charges may apply for such alterations.
• Activity Provider’s Decision: We will communicate any change requests to the activity provider, and the final decision rests with them.

Payment and Order Confirmation

• We require full payment (100%) in advance to confirm bookings for water sports activities or other holiday experiences based on the total invoice amount.
• Customers must complete full payment no later than 1 day before the activity date.
• Customers must notify us of payments via email, SMS, WhatsApp, or telephone.
• We will issue a voucher via email or WhatsApp upon receiving full payment. Serving as proof of order and entitling customers to the price stated on our site.
• If a customer cancels a booking on the same day as the activity schedule, we will charge a cancellation fee of 100% of the total activity price.
• We accept various payment methods, including cash, bank transfer, PayPal, Wise, GoPay, and other online payment options.

Payment Terms at the Tanjung Benoa Bali Water Sports Activity Location

• Some holiday activities we offer, particularly Tanjung Benoa Water Sports activities, allow payment at the activity location.
• For customers uncomfortable with making total payments online, we provide the option to pay the remaining balance on-site. However, customers opting for this will not receive a voucher from us.

On-Site Payment: Terms and Method

To avoid the application of published prices due to making payments at the activity location, customers must adhere to the following terms and conditions:

• Customers must pay a down payment for the booked activities.
• Customers must utilize the pick-up and drop-off facilities provided by the activity provider.
• We will charge a shuttle fee if the customer does not qualify for the complimentary shuttle.
• Customers must provide details of the hotel where they are staying. Including the hotel name, the name registered with the hotel, hotel address, room number, and hotel telephone number if they wish to use the pick-up and drop-off facility.

Requirements for Getting Free Shuttle (Tanjung Benoa Water Sport Only)

To be eligible for a free pick-up and drop-off, customers must meet one of the following criteria:

• Order 3 Tanjung Benoa water sports games for one person, with a minimum order of 2 people for the same 3 activities.
• Order the Tanjung Benoa water sports package, with a minimum order of 2 people for the same package.
• The free pick-up schedule starts at 09:00 AM.
• The free shuttle service includes Nusa Dua, Tanjung Benoa, Kampial, Mumbul, Sawangan, Jimbaran, Kedonganan, Tuban, Kuta, and Legian.
• We will apply additional fees for pick-up and drop-off for Bali areas not listed above.

Cancellation and Refund Policy

• You can find the cancellation policy for each activity on the associated activity page. As cancellation policies vary by activity and provider, we advise customers to review this information before booking.
• We encourage customers to contact us before confirming their booking for further details or clarification regarding the cancellation policy.

Conditions for Cancellation by the Company

• Wira Watersport Bali and our partners can modify, delay, or cancel bookings or activities for reasons such as bad weather, safety concerns, emergencies that may put customers or staff at risk, or if there aren’t enough bookings for the activity to go ahead.
• If the company cancels, postponements, or reschedules, we will promptly notify the customer via the contact information provided at the time of booking.
• If changes occur, we’ll allow customers to reschedule their activity or get a complete refund. You can find how refunds are handled in our ‘Refund Policy’ section.
• Please note that the course/event type and itinerary may be altered appropriately. Please contact us if you have any questions about whether a class/event can occur.
• The leaders and duty managers of our partner companies are in charge of ensuring the safety of everyone involved in the activities, and their decisions are final.
• Wira Water Sports Bali/Wira Tour Bali is not liable for any additional costs or indirect losses that customers may incur due to the company’s cancellation, postponement, or rescheduling, such as accommodation or transportation expenses.

Refund Policy

• Refunds will be issued under certain conditions. Such as cancellation of activities by providers due to adverse weather conditions or other emergencies.
• If you need to cancel a booking, please let us know within the time frame specified before the date of your booked activity. You can find the specific cancellation terms and deadlines for the activity you’re interested in on the page.
• Refunds will be processed within a specific period after receiving and verifying the refund request.
• Any administration fees or other costs may reduce the refund amount to our and the activity provider’s policies.
• To request a refund, customers must contact us via email, WhatsApp, or telephone, providing order details and the reason for cancellation.
• Refund policies may vary for each activity or package offered. Customers should also review the refund terms and conditions on the relevant activity page.

Customer Responsibilities and Obligations

For everyone’s safety and enjoyment, we ask our customers to:

• Follow Safety Guidelines: Adhere to all safety regulations and instructions from our activity providers, guides, or staff.
• Respect Rules and Procedures: Comply with all rules set by the activity provider and Wira Water Sports Bali/Wira Tour Bali, including safety equipment.
• Avoid Prohibited Behaviors: Refrain from consuming alcohol or illegal drugs before and during the activity, and avoid any disruptive or dangerous actions.
• Take Care of Equipment: Treat all equipment carefully and return it in good condition. Negligence resulting in damage or loss may lead to extra charges.

Liability for Damages

• Accountability: Customers are liable for any injury, loss, or damage caused by willful harm, gross negligence, or being under the influence of alcohol or drugs. This includes refusal or failure to follow instructions from our staff.
• Consequences: In such situations, the customer must pay for the total cost of repairs or replacements and related costs. The leader of the course or event may also decide to end the activity immediately.

We appreciate your cooperation and commitment to these responsibilities, ensuring a safe and enjoyable adventure for all participants.

Health Requirements for Participation

To ensure everyone’s safety and enjoyment, please keep in mind the following health requirements:

• Fitness and Health: Participants must be physically fit and capable of engaging in the chosen activities. Before booking, please inform us of any health conditions or functional needs (such as diabetes, epilepsy, asthma, heart conditions, recent injuries, hearing or visual impairments, etc.) that might impact your ability to participate. If you doubt your fitness, consult a doctor before booking. A physician’s note may be required in some cases.
• Medication: If you require medication, please bring it and inform our staff about its purpose and administration. Some activity locations may be remote, and immediate medical assistance may be unavailable.
• Activity Provider’s Discretion: Our activity provider has the authority to refuse bookings on medical grounds if a condition poses a risk to the safety and smooth operation of the activity.

For a safe and enjoyable experience, you must communicate openly about your health and any concerns. We prioritize your well-being and ensure you have a memorable adventure with us.

Risk and Safety Recognition

• By registering for and participating in activities offered by Wira Water Sports Bali/Wira Tour Bali, customers acknowledge that such activities may involve inherent risks, including physical injury, property damage, or death.
• Customers confirm that they have been informed about the nature and level of risks associated with the selected activities and understand that not all risks can be anticipated or eliminated by Wira Water Sports/Wira Tour Bali or the activity provider.
• Customers agree to accept and assume all risks associated with their participation in these activities, including those resulting from their negligence or the negligence of others.

Security & Circumstances Outside Our Control

• The safety of customers participating in activities/games is our top priority. Please be aware that activities/games may be canceled, rescheduled, or restricted by the activity provider if weather conditions are unsafe or dangerous.
• If a customer contracts an infectious disease before, during, or after an activity, while in a vehicle, at an activity location, or our booking service office, this situation is beyond the responsibility of both us and the activity provider.
• Water sports activities or other outdoor holiday activities inherently carry risks. Customers or participants should understand that their involvement in these activities is voluntary and at their discretion and risk.
• Suppose customers or participants engage in illegal acts or actions with the potential for harm, such as carrying or using drugs during or before an activity, being under the influence of alcohol, consistently ignoring the activity provider’s instructions, or disturbing other customers. In that case, the activity provider reserves the right to terminate the individual’s participation in the booked activity.
• In such cases, neither the activity provider nor we, as agents, will provide a refund for the activity payment. The activity provider may seek compensation for costs and losses incurred.

Limitation of Liability and Responsibility

• Liability: Wira Watersport Bali and our partners are not liable for any losses, damages, injuries, or deaths during activities unless it’s due to the activity provider’s direct negligence. Our responsibility is limited to the fees you’ve paid for the activity, and we’re not accountable for indirect or consequential losses, like loss of income or damage to your reputation.
• Exclusions: We are not responsible for damages, accidents, losses, or expenses resulting from delays, strikes, force majeure, transportation failures, government actions, service changes, vehicle defects, or the acts of others.
• Rights Reserved: Wira Water Sports Bali reserves the right to accept or reject any individual as a client and to modify itineraries for participants’ convenience or safety.
• Conditions Beyond Our Control: We are not responsible for damage or losses arising from conditions beyond our control, such as weather changes, natural disasters, transportation disruptions, armed conflicts, riots, or government intervention.
• Acknowledgment: Clients acknowledge and accept these terms of liability and responsibility by participating in our activities.

Media Use: Photos and Videos

• Activity providers often take photos and videos of customers while participating in activities for adults and participants under 16.
• We, as agents, have the right to use customer photos or videos provided by activity providers for promotional purposes, including brochures, social media, and other promotional materials.

General Provisions and Applicable Law

Contract Agreement: Confirmation and Validity

• These terms and conditions and any voucher or booking confirmation issued by Wira Water Sports Bali/Wira Tour Bali constitute the entire agreement between the customer and Wira Water Sports Bali/Wira Tour Bali regarding the booked activities.
• No statement, promise, or agreement, whether written or oral, that is not included in these terms and conditions or any related documents will be binding or considered part of this agreement.
• Any changes or modifications to these terms and conditions are only valid if made in writing and signed by an authorized representative from Wira Water Sports Bali/Wira Tour Bali.

Legal Jurisdiction: Regulation and Dispute Resolution

• These terms and conditions and all activities booked through Wira Water Sports Bali/Wira Tour Bali are governed by the laws of the Republic of Indonesia.
• Any disagreements about these terms and conditions or booked activities will be settled through mediation and arbitration according to Indonesian laws and regulations. If mediation and arbitration don’t resolve the dispute, it will be taken to a court in Bali, Indonesia.

Conclusions and Latest Information on Wira Water Sports Bali Terms and Conditions

Please be aware that the ‘Wira Watersport Bali Terms and Conditions’ and our service policies might change occasionally. We will update you on these changes through our official website to ensure you have the most current information. We hope you have a memorable holiday in Bali with Wira Watersport Bali/Wira Tour Bali.

Bahasa Indonesia: Syarat dan Ketentuan Layanan di Wira Watersport Bali.